Policies

In order for us to provide the highest level of service please review the following policies.

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Passenger Rules

* No alcohol shall be consumed by any passengers under the age of 21 years old. The driver may also request that alcohol not be consumed in the the vehicle at any time for any reason.

* No smoking in or around our vehicles. This includes but not limited to e-cigarettes and other forms of smoke less tobacco and other illegal drugs are strictly prohibited.

* Any and all disorderly passengers will be dropped off at the digression of the driver and no refund will be given.

* Any damages caused by the passengers or their guests will be charged a minimum of $100.00 based on the cost to repair damages.

* Vomit clean up charge is a minimum of $250.00 final cost will come after the vehicle has been detailed.

* York transportation is not responsible for any lost, damaged, or stolen property.

* Cancelation due to severe weather is at the discretion of York transportation Co.

* The state of Maine requires that seat belts are to be warn at all times. For carseats please see below Car Seat Policy.

* The Customer agrees that a replacement vehicle may be substituted in the event that the vehicle that was reserved is not available due to accident, mechanical issue ect.

Pet Policies

Service animals only. A service animal in Maine is described as: a dog that is trained to do work or tasks to benefit someone with a disability. This includes Intellectual, Mental, psychological, sensory, or physical disabilities.

Payments

York Transportation Co. accepts all major credit cards, cash or check. Checks should be made payable to York Transportation Co. We also accept payments through the Cash app and Venmo.

Deposit

A 50% non-refundable deposit is required on all hourly services. Payment is required 10 days prior to service date.

A $50.oo Non-refundable deposit is due on all airport and tour reservations. Final payment must be made on or before service date.

Cancelation

A cancellation fee of 50% will apply for all hourly services. All other services will be charged the $50.oo Deposit if cancelled less thank 24 hours before service. Any service that is cancelled less than 24 hours before scheduled leave time will be charged the full quoted amount. If the passenger doesn't show up at time of scheduled service they will be charged any applicable charges.

Carseat Policy

Please make sure you bring your own car seat OR let us know if you need a car seat or booster seat. A $15 per seat rental charge will be charged for use of our seats. The State of Maine REQUIRES a rear facing car seat up to 1 year of age and up to 20 lbs. Children ages 1-4 and between 20 lbs-40 lbs MUST ride in a rear or forward facing car seat. Children ages 4-8 may ride in a forward facing car seat or booster car seat, unless they are over 57 inches tall or weigh more than 80 lbs. We have car seats and booster seats to rent. We DO NOT have infant seats to rent you are required to provide your own.

Security

All of our drivers have both a criminal and drivers checks before driving for us. Our vehicles are also equipped with video cameras of both the inside and outside of the vehicle for your safety.

Rates

$60.00 per hour a $25.00 fee also applies for service between midnight and 4:30 am.

Gratuity

Gratuities are not included in our prices. A customary driver's gratuity of 15-20% of the total trip should be considered upon level or service.