Policies

In order for us to provide the highest level of service please review the following policies.

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Passenger Rules

* No alcohol shall be consumed by any passengers under the age of 21 years old. The driver may also request that alcohol not be consumed in the the vehicle at any time for any reason.

* No smoking in or around our vehicles. This includes but not limited to e-cigarettes and other forms of smoke less tobacco and other illegal drugs are strictly prohibited.

* Any and all disorderly passengers will be dropped off at the digression of the driver and no refund will be given.

* Any damages caused by the passengers or their guests will be charged a minimum of $100.00 based on the cost to repair damages.

* Vomit clean up charge is a minimum of $250.00 final cost will come after the vehicle has been detailed.

* York transportation is not responsible for any lost, damaged, or stolen property.

* Cancelation due to severe weather is at the discretion of York transportation Co.

* The state of Maine requires that seat belts are to be warn at all times. For carseats please see below Car Seat Policy.

* The Customer agrees that a replacement vehicle may be substituted in the event that the vehicle that was reserved is not available due to accident, mechanical issue ect. 

Terms & Conditions 

York Transportation Company LLC reserves the right, if necessary, to substitute the vehicle reserved for any reason. We are not responsible for unexpected mechanical malfunctions out of our control. The customer is responsible for any damage or excessive soiling of the vehicle and its contents. A $250.00 minimum cleaning/repair fee will be charged for all damages. The driver has sole discretion in determining if a member(s) of your party has become unruly or exhibits behavior he or she thinks is unacceptable. The driver reserves the right to refuse such person(s) admittance to the vehicle and can terminate the contract at any time for the safety of all, with no refunds. Any fines, damages or legal action resulting from such behavior shall be sole responsibility of the contract holder. We are not responsible for any lost or stolen items. NO SMOKING ALLOWED, NO DRINKING ALLOWED IF A MINOR IS PRESENT UNDER THE AGE OF 21. PAYMENT IS DUE 14 DAYS PRIOR TO YOUR EVENT. Rates increase by $25.00 more an hour at midnight and after. On overtime, we charge 15 minute increments. Pickup location and time changes from original contract will be subject to availability. There will be a $50.00 fee for all returned checks. Any questions or changes in relation to our services will be discussed with the contract holder.

Cancellation Policy: Airport / Tour Transportation

Cancellations: All cancellations for transfers booked in an SUV or Van (airport or Trip transportation) must be received (24) hour notice prior to contracted start time will be charged 100 percent of the estimated trip total. Trips cancelled before the (24) hour window will forfeit the $50 non refundable deposit. 

Cancellation Policy: Event / Hourly Transportation

Cancellations for Passenger Vans (Event or Hourly transportation) require a 50% deposit at time of booking that becomes non-refundable. If customer cancels within 30 days of contract start time, a cancellation fee of 100% of the contracted trip will be charged.

Payments

York Transportation Co. accepts all major credit cards, cash or check. Checks should be made payable to York Transportation Co. We also accept payments through the Cash app and Venmo.

Deposits

A $50.oo Non-refundable deposit is due on all airport and tour reservations. Final payment must be made on or before service date. A 50% deposit is due at time of Booking. This apples to event and hourly transportation. Payment must be made 14 days before reservation

Pet Policies

Service animals only. A service animal in Maine is described as: a dog that is trained to do work or tasks to benefit someone with a disability. This includes Intellectual, Mental, psychological, sensory, or physical disabilities.

Carseat Policy

Please make sure you bring your own car seat OR let us know if you need a car seat or booster seat. A $15 per seat rental charge will be charged for use of our seats. The State of Maine REQUIRES a rear facing car seat up to 1 year of age and up to 20 lbs. Children ages 1-4 and between 20 lbs-40 lbs MUST ride in a rear or forward facing car seat. Children ages 4-8 may ride in a forward facing car seat or booster car seat, unless they are over 57 inches tall or weigh more than 80 lbs. We have car seats and booster seats to rent. We DO NOT have infant seats to rent you are required to provide your own. 

Security 

All of our drivers have both a criminal and drivers checks before driving for us. Our vehicles are also equipped with video cameras of both the inside and outside of the vehicle for your safety. 

Hourly Rates

$60.00 per hour small SUV

$75.00 per hour minivan

$100.00 per hour Passenger Van

$35.00 fee also applies for service between midnight and 4:30 am. 

Rates are subject to change

Gratuity 

Gratuities are not included in our prices. A customary driver's gratuity of 15-20% of the total trip should be considered upon level or service. 

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